How we handle your information.

Information you provide

We collect the information you choose to provide when you make a booking, purchase or use a voucher, submit a form, or contact the Christchurch team. This can include contact details, booking information and the details needed to answer your request.

Please share only information relevant to your enquiry. Do not send payment-card details or sensitive documents through the Contact form.

How we use it

We use this information to manage bookings and vouchers, respond to enquiries, provide customer service, plan visits and keep necessary business records.

We use Google Analytics to understand how people find and use the website. It may use cookies or similar browser storage and collect information such as pages visited, approximate location, device or browser details and referral information. We use this information to measure and improve the website, not to identify you directly.

Service providers

Relevant service providers may process information where needed to operate booking, payment, contact and customer-service systems.

Our customer-messaging service may use cookies or similar browser storage to operate the conversation and remember it when you return. Information you provide there, such as your name, email address and message, is processed so the Christchurch team can respond.

Storage and security

We take reasonable steps to store and handle information securely and to restrict access to people and services that need it for the purposes described above. No internet or storage system can be guaranteed completely secure.

Access and correction

You may ask to access or correct personal information we hold about you, subject to the Privacy Act 2020. Contact the Christchurch team with enough detail for us to identify the relevant record safely.

Privacy questions

For a privacy question or an access or correction request, contact Escape Artists Christchurch.